Frequently asked questions
What is your cancellation policy?
For each trip, 20% of the total trip price or $100, whichever is greater, is non-refundable. This amount will never exceed the total trip price.
If we receive your cancellation at least 48 hours before the scheduled pickup time, the remaining balance is fully refundable.
If we receive your cancellation less than 48 hours before the scheduled pickup time, the entire trip price is non-refundable.
This policy applies to customer cancellations. If Black Car Booking declines your paid trip request, your payment will be fully refunded.
How do I request a change or cancellation?
Reply to your booking email, email info@blackcarbooking.com, or text (415) 723-1222. Include your reservation number and the trip you want to change or cancel.
Does payment confirm my trip?
Payment and trip acceptance are separate. Your reservation is confirmed when Black Car Booking accepts the trip and vehicle. If we decline a paid trip request, your payment will be fully refunded.